Refund policy

DIGITAL PRODUCT REFUND POLICY

All products sold by NEXART PLAYBOOKS are digital products. No physical items are shipped.

DIGITAL DELIVERY

Digital products are delivered electronically after successful payment. Customers are responsible for entering a correct email address and downloading their files within the access limits stated for the product.

CANCELLATIONS AND CHANGE-OF-MIND REFUNDS

Because digital products provide immediate access to downloadable content, purchases are generally final once the files have been accessed or downloaded. We do not normally provide refunds because a customer changed their mind, did not read the product description, lacks compatible software or expected a particular particular business result.

This policy does not limit any mandatory consumer rights provided by applicable law.

ELIGIBLE REFUND OR REPLACEMENT REQUESTS

Please contact us if:

• You were charged more than once for the same purchase.
• You received the wrong product.
• The supplied files are corrupted or materially defective.
• A verified technical problem prevents access and we cannot provide a working replacement.

We will first attempt to resolve download or file problems by supplying technical assistance or replacement files. When a refund is approved, it will be returned to the original payment method. Payment providers may require additional processing time.

REQUESTING ASSISTANCE

Submit your request through our Contact page and include:

• Your full name
• Your order number
• The email address used at checkout
• A clear description or screenshot of the problem

Please contact us within 14 days of purchase so we can investigate promptly.

EDUCATIONAL PRODUCTS

Our playbooks, templates and tools provide general educational information. Results depend on many factors and are not guaranteed. Lack of a specific business, marketing, ranking, traffic or revenue result is not considered a product defect.

MANDATORY RIGHTS

Nothing in this policy excludes, restricts or overrides consumer rights that cannot legally be waived in the customer’s country or region.